Privacy Policy

This Privacy Policy also describes how we handle communications through email, phone, and SMS/text messaging, including appointment reminders, service follow-up messages, and your ability to opt out of non-emergency text communications.

Our Privacy Principles

1. Information We Collect

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide Services: To deliver our cybersecurity assessments, IT support, and other requested services
• Communicate with You: To respond to inquiries, send security reports, and provide customer support
• Service Notifications: To send operational communications such as appointment reminders, scheduling updates, visit confirmations, and post-service follow-up requests
• Improve Our Services: To analyze usage patterns and enhance our website and tools
• Security and Fraud Prevention: To protect our systems and detect malicious activity
• Marketing Communications: To send you information about our services (with your consent, and you can opt out anytime)
• Legal Compliance: To comply with applicable laws, regulations, industry rules, and legal processes. We design our communications practices to support applicable United States privacy, telecommunications, and consumer-protection requirements.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our business (e.g., hosting providers, email services) under strict confidentiality agreements
• Communications Providers: With service providers that help us send and receive operational communications, such as email and SMS/text messaging vendors, subject to contractual and operational safeguards
• Payment Processing Providers: If you pay an invoice through NexusCore or another SBN Solutions billing experience, payment processing services are provided by Intuit Payments Inc. and related QuickBooks Payments services. We may share billing details needed to complete and record the transaction, such as your name, company, invoice number, amount due, payment status, and limited receipt information.
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)
• Protection of Rights: To protect our rights, property, or safety, or that of our users or the public
• With Your Consent: When you explicitly authorize us to share your information

We do not share, sell, rent, or disclose mobile phone numbers or SMS consent data to third parties or affiliates for marketing or promotional purposes. Mobile information is used solely for providing the services and communications described in this Privacy Policy.

4. Data Security

As a cybersecurity company, we take data protection seriously. We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection practices
• Incident response procedures

When payments are made through NexusCore, card and payment details are tokenized and processed by Intuit Payments Inc. We do not store full credit card numbers, card security codes, or other full payment-card data on SBN Solutions or NexusCore systems.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. SMS and Text Messaging Terms

6. SMS Opt-In Process

7. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing or non-essential communications at any time, including SMS/text messaging where applicable
• Object: Object to certain processing of your information
• Data Portability: Request a copy of your data in a structured, machine-readable format

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We may use first-party analytics technologies to understand how visitors use our website and client-facing services. This may include page views, entry pages, referring websites, clicks, approximate time on page, device and browser information, language settings, and approximate location derived from technical connection information such as IP address.

We use this information to improve website performance, usability, content, security, and service delivery. Analytics information is used by SBN Solutions and is not used to sell your personal information.

Basic technical cookies or local storage may also be used for website functionality, session continuity, and analytics measurement.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Security scan results and contact requests may be retained for a limited period in order to provide support, respond to inquiries, or improve our services.

Communications records, including email and SMS delivery logs, opt-out status, support messages, and service-related notifications, may also be retained for operational, security, auditing, recordkeeping, and compliance purposes.

For payment activity, we may retain transaction metadata such as invoice identifiers, payment status, confirmation references, amounts paid, receipt details, and processor response records as needed for bookkeeping, customer support, fraud review, dispute handling, tax, and legal compliance. Full payment-card data is not retained on our systems.

When we no longer need your information, we will securely delete or anonymize it.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We reserve the right to modify, update, or change this Privacy Policy at any time and at our sole discretion. Any changes will be effective immediately upon posting the updated Privacy Policy on this page with a new "Last Updated" date.

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Email Security Checker Specific Notice

When you use our email security checker tool:

• We collect the domain name you submit and your contact information
• We perform DNS queries to check your domain's email authentication configuration
• We may temporarily store the results of your scan in order to generate and send a security report or respond to your request
• We may use this information to contact you about the requested assessment, related services, or follow-up support
• You can opt out of marketing communications and non-essential SMS communications at any time

The DNS information we collect is publicly available information. However, we treat all data collected through our tools with the same level of care and security as other personal information.