Terms & Conditions

Quotes are provided for review and approval only. Approving a quote does not create a payment or charge by itself. Payment is only requested after SBN Solutions converts approved work into an invoice or otherwise issues a bill for services.

Because many SBN Solutions services involve technical labor, consulting, digital deliverables, configuration work, scheduling, or project-based execution, payments are generally non-refundable once the related work has been performed, delivered, scheduled, or materially started, unless otherwise stated in a separate written agreement.

If an invoice was issued in error, duplicated, or charged for a clearly incorrect amount, please contact us as soon as possible so we can review and correct the issue.

Payments made through NexusCore are securely processed through QuickBooks Payments, with payment processing services provided by Intuit Payments Inc. Approved refunds, when applicable, are generally returned through the original payment method, subject to processor rules, bank timing, and any applicable fraud or dispute review.

ACH or bank-transfer payments may take several business days to settle, may remain pending during banking-network review, and may be returned or reversed for reasons such as insufficient funds, invalid account details, authorization issues, or network rejection.

Returned ACH payments may delay project work, service activation, deliverables, or account standing until the payment is resolved. SBN Solutions may require an alternate payment method before continuing work after an ACH return or reversal.

If you have a question about an invoice, payment, or charge, please contact SBN Solutions first before initiating a chargeback whenever possible. Many billing questions can be resolved quickly through direct support.